HFI’s December newsletter recaps the key findings outlined in 2005’s Putting Research into Practice seminar. eg:

People who are taught about breadcrumbs tend to use them more often.
However, users still do not use them spontaneously. (Hull, 2004)

On sites with clear labels and prominent navigation options, users tend
to browse rather than search. Searching is no faster than browsing in
this context. (Katz and Byrne 2003)

* Design is a key
determinant to building on-line trust with consumers. For motivated
users of an information site, bad design (busy layout, small print, too
much text) hurts more than good design helps. (Sillence, Briggs,
Fishwick, and Harris, 2004)

* Sympathetic error messages and
emoticons (like those in IM programs) can influence users’ perceptions
of the application. (Tzeng, 2004)

  2005 Annual Research Review