Send Them Away, If You Want Them to Come Back

By Ste Drayton | September 16, 2008

There are two main reasons why news sites are reluctant to send readers away by linking to third-party content. First, you shouldn’t send people away […]

Duplicate Content (Google)

By Ste Drayton | September 15, 2008

Duplicate content. There’s just something about it. We keep writing about it, and people keep asking about it. In particular, I still hear a lot […]

Stories

By Ste Drayton | August 27, 2008

“People tend to support nonprofits and the causes they champion because of an emotional connection. When you’re not trading in cold hard cash, your trading […]

6 Lessons We Can Learn From Barack Obama’s Online Marketing Strategy

By Ste Drayton | August 25, 2008

Watching the US presidential coverage on the news always provides entertainment, especially considering how intense the democratic nomination was. While watching one of these segments […]

Negitive vs Positive Messaging

By Ste Drayton | August 24, 2008

Borrowing from the health communication field, there are elements of Kim Witte’s research on fear appeals (also known as “scare tactics”) and her health risk […]

Does moderating comments on a website make the website owner more liable?

By Ste Drayton | August 5, 2008

Jason Schultz: This is an important question that a lot of website owners have. The short answer under U.S. law is that you are right, […]

10 Ways Newspapers Can Improve Comments

By Ste Drayton | August 5, 2008

The other day Bob Garfield had a good kvetch about dumb comments on newspaper websites on his show, On The Media, and I posted my […]

Web Community Management Tips

By Ste Drayton | August 5, 2008

Mac Slocum Whether intentional or not, Bob Garfield from NPR’s “On the Media” reopened an old wound when he questioned the need for user comments […]

Communicators & websites

By Ste Drayton | July 29, 2008

NEWS YOU CAN USE Giving control of a website to a communicator can be like giving a pub to an alcoholic. Writers and communicators have […]

The Long Wow

By Ste Drayton | July 25, 2008

By Brandon Schauer, Adaptive Path Reprint from Adaptive Path, October 25, 2007 The Long Wow is a means to achieving long-term customer loyalty through systematically […]